FAQS
Tel: (+254) 721921533. br>
E-Mail: care@madamealpha.com
Harambee Avenue, Nairobi, 35782,
Free standard shipping
on all orders in Nairobi.
Support forum provide
for over 24h, every day.
FaQs. General Information
What is premium delivery?
Premium delivery is a 24hrs delivery privilege given to our customers upon request. It results in an additional charge
of Ksh +250 to the normal delivery charges.
Do you allow Cash on Delivery?
Yes. But it’s only applicable to areas within Nairobi and its environs.
I bought a product and I don’t like it can I return it?
Yes. Kindly check our return policy for more information.
What is the Quality and durability of your products?
Madame Alpha guarantees 1:1 quality of all our products especially our luxury goods.
How can I join your Alpha Vendors team?
If you’re interested in stocking your products with Madame Alpha please contact
sales@madamealpha.com
Do I have to return all products in my order?
No, you do not have to return your entire order. You can return your choice of selected items.
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
Do I have to pay for shipping charges when I return a product?
Any shipping charges incurred will be refunded up to a max of KSH 3,000 once our team receives the returned item.
Can I Replace or Exchange an item rather than a refund?
Yes. Kindly check our return policy for more information.
What is the normal delivery period?
Delivery is 3 business days for existing and available products, 5 days for custom made or handmade products.
Can I customize my Order?
Yes. Kindly contact the Customer care team using care@madamealpha.com
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